RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
- 14.5 million messages treated each month
- 1 million problems solved per month
- 60+ employees
- 100+ customers
- Present in 65 countries
- 40% growth in 2017